Contact / Faq

Please, take a look at the FAQ right below, maybe the solution to your problem is already there. If don't please right us a message with the form at the bottom of the page.

I lost my password
To recover your password you can use the password recovery function by clicking here
I'd like to have an audition
If you wish to contact us in order to apply for a role as an actor/actress, please send your application and photos to
I can't play / download videos
For best experience on, our advice is to use the web browser Google Chrome available at :
Don't forget to update your flash player version :
If you download our videos, you can play it easily with the free software VLC media player :
I'd like to unsubscribe
You can cancel anytime your membership by login to the Club (click on "member login" in the top right corner of the site) After login you have to click on "My Account" in the top right corner of the site and you can cancel your membership.
How does the one day trial pass work ?
With the 1 day pass you get 1 full day to test the Club. Like it told into the terms & conditions, if you like our content and service and if you didn't unsubscribed after the full day (using the simple procedure described above), your access will be automatically renewed into a monthly pass for $29.99/month.
I have issues with mobile payment.
If you have any request or question about mobile payment, please contact the hotline.
  • United Kingdom : 02034995037 (local rate number)
  • Belgium : 0225884322 (local rate number)

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The Dorcelclub Team.